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Privacy policy

SOULTOES is the operator of this website. We take the protection of your personal data very seriously and observe the provisions of the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG) when collecting, processing and using your data. The following declaration gives you an overview of how we guarantee data protection and what type of data is collected for what purpose. This privacy policy only applies to our website.

If you are redirected to other sites via links on our pages, please inform yourself there about the respective handling of your data.

Controller
The controller within the meaning of the General Data Protection Regulation (GDPR), as well as other data protection laws applicable in the European Union and other provisions of a data protection nature is

Ventura Commerce Limited

FLAT 1512, 15/F, LUCKY CENTER, NO.165-171 WAN CHAI ROAD,
WAN CHAI, HONG KONG Company No: 3322562

+85270732925

E-mail: info@soultoes.com

Disclosure of data to third parties
Data transmitted in the course of contacting us will only be passed on to third parties (Art. 4 No. 10 GDPR) if:

you have given your express consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR,
in the event that there is a legal obligation for disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, and
this is legally permissible and necessary for the processing of contractual relationships with you in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR
Consent can be revoked informally at any time. Data collected when you visit the website is only collected by third parties, which are expressly named below under 1-11.

Duration of data storage
When accepting an order, the duration of the storage of the data transmitted by you is based on the statutory retention obligations.

Data processing on the website
The data is processed by us on the website for the following purposes

To identify you as a registered user when you log in to our website and visit it again;
to process payments;
to improve the website and our services;
To answer your questions and provide relevant customer services;
Send you our newsletters;
Recommend personalized offers to you on the Website;
Ensure a smooth connection to the Website;
Ensure a comfortable use of our website;
enforce our Terms and Conditions;
protect our business or that of our affiliates;
protect our rights, privacy, safety or property and/or those of our affiliates, you or others;
to evaluate system security and stability and for other administrative purposes.
The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest follows from the data collection purposes listed above. Under no circumstances do we use the data listed below for the purpose of drawing conclusions about your person:

1. cookies
We use cookies on our website. These are small files that your browser automatically creates and that are stored on your end device (PC, laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your end device and do not contain any viruses, Trojans or other malware. Information is stored in the cookie that results in each case in connection with the specific end device used. However, this does not mean that we obtain direct knowledge of your identity.

On the one hand, the use of cookies serves to make the use of our website more convenient for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted after you leave our site.

In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your end device for a specified period of time. If you visit our site again to make use of our services, it is automatically recognized that you have already visited us and which entries
and settings you have made so that you do not have to enter them again.

These cookies enable us to automatically recognize that you have already visited our website when you visit it again. These cookies are automatically deleted after a defined period of time. The data processed by cookies is required for the purposes mentioned to protect our legitimate interests and those of third parties in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are
cookies are stored on your computer or a message always appears before a new cookie is created. However, completely deactivating cookies may mean that you cannot use all the functions of our website.

2. storage of access data in log files

You can visit our website without providing any personal data. We only store access data in so-called server log files, such as the name of the requested file, the date and time of access, the amount of data transferred and the requesting provider. This data is analyzed solely to ensure trouble-free operation of the site and to improve our offer and does not allow us to draw any conclusions about your person.

3. google web fonts

External fonts, Google Fonts, are used on this website. Google Fonts is a service of Google Inc ("Google"). These web fonts are integrated by a server call, usually a Google server in the USA. This tells the server which of our web pages you have visited. The IP address of the browser of the end device of the visitor to this website is also stored by Google.

You can find more information in Google's privacy policy, which you can access here:

https://www.google.com/fonts#AboutPlace:about
https://www.google.com/policies/privacy/

The differing data protection provisions of Google apply to this data. Further information on Google's privacy policy can be found at: https://www.google.com/intl/de/policies/privacy/.

4 Facebook Pixel
Within our online offer we use the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are resident in the EU, Facebook Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), due to our legitimate interests in the analysis, optimization and economic operation of our online offer and for this purpose.

With the help of the Facebook pixel, Facebook is able to determine the visitors to our website as a target group for the display of advertisements, so-called "Facebook ads". Accordingly, we use the Facebook pixel to optimize the interest of our target groups.

5 Shopify platform
By using the store platform "Shopify", so-called "cookies" are used on our website (for more information on cookies, see above). No conclusions can be drawn about your identity from the cookie technology. Only pseudonymized information is generated.

Most browsers (e.g. Firefox, Chrome, Internet Explorer, Safari, etc.) accept cookies by default. You can allow or prohibit temporary and stored cookies independently of each other in the security settings. However, we would like to expressly point out that certain features on our website may not be available to you and some websites may not be displayed correctly if you deactivate cookies.

Further information is also available on the Shopify website (shopify.com). You can read Shopify's privacy policy at www.shopify.com/legal/privacy.

6. facebook social plugin
We offer you the opportunity to recommend offers, products, promotions and messages via Facebook. We use social plugins from Facebook for this purpose. These services are offered by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook). The list and appearance of the Facebook social plugins can be viewed here, further general information on the social plugins can be found here.

When you open the website in your browser, the social plugin code is retrieved directly from a Facebook server by your browser and integrated into the website that appears in your browser. We therefore have no influence on the scope of the data retrieved by Facebook in this context.

According to its own information, Facebook stores the date and time of your visit, the specific Internet address on which the social plugin is located and other technical data such as the IP address, browser type and operating system for a period of 90 days in order to further optimize Facebook's services. After 90 days, the data is anonymized so that it can no longer be associated with you. You can find more information from Facebook here.

If you are logged in to Facebook during your visit to this online store, Facebook can assign the pages you visit to your Facebook account. By interacting with the social plugins (clicking etc.), the information generated by the interaction is transmitted to Facebook and stored there. You can prevent this by logging out of Facebook before visiting our website.

It is also possible to block social plugins from Facebook in general. For this purpose, there are extensions for the respective browser (e.g. the Facebook Blocker), which you must install and activate for your respective browser.
Facebook's data protection information and other settings options for protecting your privacy can be found here.

Please also refer to all the links provided to Facebook, as Facebook's privacy policy is regularly updated and adapted due to the extended functionalities of the social plugins.

7. pinterest social plugin
This website uses plugins from Pinterest. These services are provided by Pinterest, Inc, 808 Brannan St., San Francisco, CA 94103-4904, United States.

When you open the website in your browser, the Pinterest plugin code is retrieved directly from a Pinterest server by your browser and integrated into the website that appears in your browser. We therefore have no influence on the scope of the data retrieved by Pinterest.

Further information on the purpose and scope of the collection, storage and processing of your data by Pinterest as well as settings can be found here.
Please also inform yourself there, as the data protection provisions of the Pinterest products are regularly updated and adapted due to extended functionalities.

8 Klarna

"We use Klarna as the provider of our checkout process. This means that we may transmit your personal data in the form of contact and order data to Klarna when loading the checkout process so that Klarna can process your purchase. Your transmitted personal data will be processed in accordance with the Klarna Privacy Policy."

"In order to be able to offer you Klarna's payment methods, we may pass on your personal data in the form of contact and order data to Klarna during the checkout process so that Klarna can check whether you are eligible for Klarna's payment methods and Klarna can tailor the payment methods to you. Your submitted personal data will be processed in accordance with the Klarna Privacy Policy."

Addendum for Switzerland, if Billpay invoice is offered via KCO:

"B illpays/Klarna's payment options: in order to be able to offer you Klarna's payment options and to be able to assess whether you are eligible for their payment options and to tailor the payment options for you, we may share your personal data in the form of contact and order details with Klarna and Billpay during the checkout process. Your personal data will be treated in accordance with the applicable data protection laws and in accordance with the information in the privacy policies of Klarna [de, f r, it or e n versions] and Billpay [d e, f r, it or en versions]."

8.1 Klarna Payments

All markets except Switzerland:

"In order to be able to offer you Klarna's payment methods, we may pass on your personal data in the form of contact and order data to Klarna during the checkout process so that Klarna can check whether you are eligible for Klarna's payment methods and Klarna can tailor the payment methods to you. Your submitted personal data will be processed in accordance with the Klarna Privacy Policy."

Switzerland only:

"B illpays/Klarna's payment options: In order to offer you Klarna's payment options and to be able to assess whether you are eligible for their payment options and to tailor the payment options for you, we may share your personal data in the form of contact and order details with Klarna and Billpay during the checkout process. Your personal data will be processed in accordance with the applicable data protection laws and in accordance with the information in Klarna's privacy policy.

9 Instagram social plugin
This website uses plugins from Instagram. These services are provided by Instagram, LLC, 1601 Willow Rd. Menlo Park, CA 94025, United States.

When you open the website in your browser, the Instagram plugin code is retrieved directly from an Instagram server by your browser and integrated into the website of this provider that appears in your browser. We therefore have no influence on the scope of the data retrieved by Instagram.

Further information on the purpose and scope of the collection, storage and processing of your data by Instagram as well as settings can be found here.
Please also inform yourself there, as the data protection provisions of the Instagram products are regularly updated and adapted due to extended functionalities.

10. twitter social plugin
We offer you the opportunity to post offers, products, promotions, messages, etc. via Twitter. For this purpose, we use the service of Twitter Inc, 795 Folsom St., Suite 600, San Francisco, CA 94107 and a correspondingly configured plugin.

The Tweet button allows you to share our content via Twitter. The button shows the number of tweets for a shared content.

When you open the website in your browser, the code for the Tweet button is retrieved directly from a Twitter Inc. server and integrated into the website displayed in your browser. We therefore have no influence on the scope of the data retrieved by Twitter Inc.

According to its own information, Twitter Inc. stores the transmitted message of the tweet and its metadata. According to our assessment, this includes: the date and time of the tweet, the specific Internet address on which the tweet button is located, if applicable, and other technical data such as the IP address, the browser type and your operating system. Twitter Inc. does not disclose how long the information is stored. You can find more information about Twitter Inc. here.

Please also inform yourself there, as the information of Twitter Inc. is regularly updated and adapted due to extended/changed functionalities.

11. contact form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

12. hotjar
On our website we use the web analysis service Hotjar from Hotjar Ltd. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe

tel.: +1 (855) 464-6788).

This tool can be used to track movements on our website (so-called heat maps). For example, it is possible to see how far users scroll and which buttons users click and how often. The tool can also be used to obtain feedback directly from website users. In this way, we obtain valuable information to make our websites even faster and more customer-friendly.

We pay particular attention to the protection of your personal data when using this tool. For example, we can only track which buttons are clicked, the path of the mouse, how far the user scrolls, the screen size of the device, device type and browser information, geographical location (country only) and the preferred language used to display our website. Areas of the websites in which personal data of you or third parties are displayed are automatically hidden by Hotjar and are therefore not traceable at any time.

Hotjar offers every user the option of using a "Do Not Track header" to prevent the use of the Hotjar tool so that no data about the visit to the respective website is recorded. This is a setting that is supported by all standard browsers in current versions. To do this, your browser sends a request to Hotjar to deactivate the tracking of the respective user. If you use ahead websites with different browsers/computers, you must set up the "Do Not Track header" separately for each of these browsers/computers.

You can find detailed instructions with information about your browser at

https://www.hotjar.com/opt-out

Further information about Hotjar Ltd. and the Hotjar tool can be found at

https://www.hotjar.com

The privacy policy of Hotjar Ltd. can be found at

https://www.hotjar.com/privacy

13. newsletter data
If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected. We use this data exclusively for sending the requested information and do not pass it on to third parties.

This provider also sends newsletters for its own advertising purposes. Consent to the storage of data, the e-mail address and its use for sending the newsletter can be revoked at any time, for example via the "unsubscribe" link in the newsletter.

Data security
We use suitable technical and organizational security measures (TOM) to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

Your rights
You can request information about the personal data stored about you at any time and free of charge. Your rights also include confirmation, correction, restriction, blocking and deletion of such data and the provision of a copy of the data in a form suitable for transmission, as well as the revocation of any consent given and objection. Statutory retention obligations remain unaffected by this.

Your rights arise in particular from the following standards of the GDPR:

Article 7 (3) - Right to withdraw consent under data protection law
Article 15 - Right of access by the data subject, right to confirmation and provision of a copy of personal data
Article 16 - Right to rectification
Article 17 - Right to erasure ("right to be forgotten")
Article 18 - Right to restriction of processing
Article 20 - Right to data portability
Article 21 - Right to object
Article 22 - Right not to be subject to a decision based solely on automated processing, including profiling
Article 77 - Right to lodge a complaint with a supervisory authority
To exercise your rights (with the exception of Art. 77 GDPR), please contact the office named under "Controller" (e.g. by email to info@soultoes.com).

Further information on data protection
Your trust in the protection of your personal data when you visit our websites is very important to us. We are therefore always available to answer any questions you may have regarding the collection, storage and processing of your personal data. If you have any questions that are not answered by this privacy policy, you can contact us at any time at info@soultoes.com.

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Still have questions? Our team will be happy to help you at info@soultoes.com